Privacy Policy

This Privacy Policy relates to the website (https://dromicslabs.com/ ) and is owned by DrOmics Labs Private Limited. At DrOmics Labs, we value your privacy and take the utmost care to protect your interests in your engagement with us. This policy sets out the key terms, conditions, and operational parameters of our privacy policy.

This “Privacy Policy” elucidates the privacy guidelines of  DrOmics Labs (doing business as  we, us, and our ), and describes how and why we may collect, store, use, and/or share (‘ process ‘) your information when you use our services (‘ Services ’), such as when you:

– Visit our website at  https://dromicslabs.com/  or any website of ours that links to this privacy policy.

– Engage with us in other related ways, including any sales, marketing, or events.

DrOmics Labs is committed to serving you and respects your privacy against all odds. Therefore, we set the highest ethical, legal, and professional standards to protect the sensitive information provided to us by the user(s). This Privacy Policy lists out our approach toward handling user information and maintaining user privacy.

Questions or concerns?  Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@dromicslab.com

KEY TERMS

In this privacy policy, the following definitions are used:

DrOmics Labs: DrOmics Labs Private Limited

Data:  includes information that you submit to DrOmics Labs via the Website, i.e., Newsletter, Careers and contact us queries, and information which is accessed by DrOmics Labs pursuant to your visit to the Website.

Cookies:  A cookie generally allows the website to “remember” your actions/journey or preference for a certain period of time.

Data Protection Laws:  any applicable law relating to the processing of personal Data, including the GDPR, CCA and the Information Technology Act, 2000,  as amended or substituted;

User or you:  the natural person who accesses the Website;

Website:  the website that you are currently using, http://dromicslabs.com/,  and any sub-domains of this site, unless excluded by their own terms.

OUR PRIVACY POLICY

We, at  DrOmics Labs process your personal information to run our business and provide our users with the services. By accepting our terms and conditions (and in some jurisdictions, by acknowledging this policy), you confirm that you have read and understood this policy, including how and why we use your information. In case you do not want us to collect or process your information in the ways described in this policy, it is advised that you should not use the services. We are not responsible for the content or the privacy policy or practices of any of our members, websites hosted through DrOmics Labs, or third-party websites and apps.

1. INFORMATION WE COLLECT

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services (such as sales), or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Business and personal contact information , such as your first and last name, email and mailing addresses, phone number, professional title and company name.

Content you choose to upload to the Service , such as text, images, audio, and video, along with the metadata associated with the files you upload.

Profile information,  such as your username and password that you may set to establish an online account with us, your interests, and preferences.

Registration information,  such as information that may be related to a service, an account or an event you register for.

Feedback or correspondence , such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.

Demographic Information,  such as your city, state, country of residence, postal code, and age.

Financial information,  such as data necessary to process your payment If you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by  BILLDESK . You may find their privacy policy link(s) here: https://…………………………….

Precise geolocation information , such as when you authorize our website on your mobile device to access your location. 

Transaction information , such as information about payments to and from you and other details of products or services you have purchased from us.

Usage information , such as information about how you use the Service and interact with us, including information associated with any content you upload to the websites or otherwise submit to us, and information you provide when you use any interactive features of the Service.

Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications.

Other information  that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

Information we obtain from social media platforms:  We may maintain pages for our Company on social media platforms, such as Facebook, LinkedIn, Twitter, Google, YouTube, Instagram, and other third party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy. 

Information we obtain from other third parties:   We may receive personal information about you from third-party sources. For example, a business partner may share your contact information with us if you have expressed interest in learning specifically about our products or services, or the types of products or services we offer. We may obtain your personal information from other third parties, such as marketing partners, publicly-available sources and data providers.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or about contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

We also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports(sometimes called ‘crash dumps’), and hardware settings).

Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

1. INFORMATION PROCESSING

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To operate the Service,  we may process your personal information to provide, operate and improve the Service; facilitate social features of the Service, such as by identifying and suggesting connections with other users of the Service and providing chat or messaging functionality; communicate with you about events or contests in which you participate; and provide support and maintenance for the Service.

To facilitate account creation and authentication and otherwise manage user accounts:  We may process your information so you can create and log in to your account, as well as keep your account in working order.

For research and development:   We may process your information to analyse use of the Service to analyse and improve the Service and to develop new products and services, including by studying user demographics and use of the Service.

To send you marketing and promotional communications:  We may process your information for our marketing purposes to send you DrOmics Labs-related marketing communications as permitted by law. You will have the ability to opt-out of our marketing and promotional communications as described in the “opt out of marketing” section.

To display advertisements: We work with advertising partners to display advertisements on the Service or elsewhere online. These advertisements are delivered by our advertising partners and may be targeted based on your use of the Service or interests or location, and more

To comply with law: We process your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to requests from government authorities, subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

For compliance, fraud prevention, and safety:  We may process your personal information and disclose it to law enforcement, government authorities, and private parties ,  as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Service; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

To deliver and facilitate delivery of services to the user:  We may process your information to provide you with the requested service.

To respond to user inquiries/offer support to users : We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

To communicate administrative information to you : We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

To fulfil and manage your orders : We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.

To enable user-to-user communications : We may process your information if you choose to use any of our offerings that allow for communication with another user.

To request feedback : We may process your information when necessary to request feedback and to contact you about your use of our Services.

To protect our Services : We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

To identify usage trends : We may process information about how you use our Services to better understand how they are being used so we can improve them.

To determine the effectiveness of our marketing and promotional campaigns : We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

To save or protect an individual’s vital interest : We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

1. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., a legal basis) to do so under applicable law. Like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

For those browsing the site from the EU or UK:

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent . We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

Performance of a Contract.  We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

Legitimate Interests . We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

• Send users information about special offers and discounts on our products and services.
• Develop and display personalised and relevant advertising content for our users.
• Analyse how our services are used so we can improve them to engage and retain users.
• Support our marketing activities.
• Diagnose problems and/or prevent fraudulent activities.
• Understand how our users use our products and services so we can improve user experience.

Legal Obligations.  We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved, and to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

Vital Interests.  We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you:

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., Implied consent). You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.

For investigations and fraud detection and prevention.

For business transactions provided certain conditions are met.

If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.

For identifying injured, ill, or deceased persons and communicating with next of kin.

If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse.

If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.

If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records.

If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced.

If the collection is solely for journalistic, artistic, or literary purposes.

If the information is publicly available and is specified by the regulations.

1. INFORMATION SHARING

We may share information in specific situations described in this section and/or with the following third parties. We may need to share your personal information in the following situations:

Service providers:  We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate the Service (such as customer support, hosting, analytics, email delivery, marketing, and database management services). These third parties may use your personal information only as directed or authorized by us and in a manner consistent with this Privacy Policy, and are prohibited from using or disclosing your information for any other purpose.

Payment processors:  Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processor, Billdesk, and we never physically receive or store your full payment card information. Billdesk commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry-standard security. Billdesk may use your Payment Information in accordance with its own Privacy Policy mentioned above.

• For compliance, fraud prevention, and safety: We may share your personal information for the compliance, fraud prevention and safety purposes.  
• Business Transfers:  We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• When we use Google Maps Platform APIs:  We may share your information with certain Google Maps Platform APIs (e.g. Google Maps API, Places API). To find out more about Google’s Privacy Policy, please refer to this  link . We use certain Google Maps Platform APIs to retrieve certain information when you make location-specific requests. This includes the Shipping Address; Billing Address; and other similar information. A full list of what we use information for can be found in this section and in the previous section titled HOW DO WE PROCESS YOUR INFORMATION?’. We obtain and store on your device (‘cache”) your location for eight (8) months. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document. The Google Maps Platform APIs that we use to store and access cookies and other information on your devices. If you are a user currently in the European Economic Area (EU countries, Iceland, Liechtenstein, and Norway) or the United Kingdom, please take a look at our Cookie Notice.
• Affiliates:  We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

1. COOKIES AND TRACKING

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Using our site may place and access certain Cookies on your computer. We use Cookies to improve your experience of using our services. Before placing the Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as-intended. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser.

We may place the Cookies for the following purpose:

This cookie is necessary to display content in expand / collapse format on pages.

Google Analytics is used on the Websites to track visitor traffic and site performance traffic by collecting anonymous information about the average time spent on the website, the pages viewed and other relevant usage statistics.

However, you can choose to delete Cookies at any time although in doing so you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

1. SOCIAL MEDIA LOGINS

Our Services may, from time to time, offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

1. DURATION OF RETENTION OF INFORMATION

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users nave an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

1. STORAGE OF INFORMATION

We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

1. YOUR RIGHTS

In some regions (like the EEA, UK and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the contact section below. We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: htips://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html

Withdrawing your consent:  If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the contact section below or by updating your preferences.

However please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications:  You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying STOP’ or UNSUBSCRIBE to the SMS messages that we send, or by contacting us using the details provided in the contact section provided below. You will then be removed from the marketing lists. However, we may still communicate with you, for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information: If you would at any time like to review or change the information in your account or terminate your account, you can:

 Contact us using the contact information provided.

 Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Cookies and similar technologies:  Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers please contact us or drop an email regarding the same.

1. DO-NOT-TRACK

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

1. OUR USE AND ACCESS TO YOUR DATA

Disclosure to third parties

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be ‘selling’ of your personal information.

DrOmics Labs has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. DrOmics Labs will not sell personal information in the future belonging to website visitors, users, and other consumers.

Your rights with respect to your personal data

Accessing your own data

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact support@dromicslabs.com

Right to request deletion of the data – Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed – Request to know

Depending on the circumstances, you have a right to know:

whether we collect and use your personal information;

the categories of personal information that we collect;

the purposes for which the collected personal information is used;

whether we sell your personal information to third parties;

the categories of personal information that we sold or disclosed for a business purpose;

the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and

the business or commercial purpose for collecting or selling personal information

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person with whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use the personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additional information as soon as we finish verifying you.

Other privacy rights

You may object to the processing of your personal information.

You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.

You can designate an authorised agent to make a request under the CCPA on your behalf. We may deny a request from an authorised agent that does not submit proof that they have been validly authorised to act on your behalf in accordance with the CCPA.

You may request to opt-out from future selling of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

To exercise these rights, you can contact us or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

1. DO WE PROCESS INFORMATION OF CHILDREN?

As a general rule, children are not allowed to use the Service, and we do not collect personal information from them. We define “children” as anyone under 15 years old.  If we learn that we have collected personal information of a child without the consent of the child’s parent or guardian, we will delete it. We encourage parents with concerns to contact us at  support@dromicslabs.com

1. UPDATES TO THIS POLICY

We may update this privacy notice from time to time. The updated version will be indicated by an updated /Revised’ dale and the updated version Will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

This page is published and shall be construed in accordance with the provisions of Rule 3(11) of the Information Technology (Intermediaries Guidelines) Rules, 2011 (“IT Rules”) that requires publishing the name of the Grievance Officer and his/her contact details on the website, such that users or any victim who suffers as a result of a violation of Rule 3 (outlined in our Privacy Policy and Terms of Use) by any other person, can notify their complaints to us.

Further, as per Rule 3(4) of the IT Rules, the Grievance Officer shall acknowledge or respond to your communication of violation of Rule 3, by any other person, within 36 (thirty-six) hours, and the complaints shall be redressed within 1 (one) month from the date of receipt of the complaint.

In accordance with the Information Technology Act, 2000 and rules made there under, the name and the contact details of the Grievance Officer are provided.

If you have questions or comments about this notice, you may contact: support@dromicslabs.com